The main principle of marriage-4u.com is to make every customer a happy customer. If you
are not happy with any services or goods purchased through our web site,
please don't hesitate to contact us and we
will do our best to satisfy your needs.
For your convenience all the services are divided into several groups
:
We accept customer orders via online checks, Visa, MasterCard, Discover, American Express,
Dinners, JCB and debit cards with the Visa and MasterCard logo. Please, do not choose
online credit card option to pay for travel related services.
Google Checkout:
Google Checkout is a fast, secure way to buy from stores across
the web. Google Checkout is available to buyers with billing addresses in United States,
Canada, United Kingdom, Italy, France, Australia and in
other countries.
2Checkout.com, Inc. (2CO):
2Checkout.com, Inc. (2CO).
Online distribution center, headquartered in Columbus, Ohio. 2CO offers multi-currency
transactions and reliable customer care. Following currencies are available:
US Dollar (USD), Australian Dollar (AUD), Canadian Dollar (CAD), Swiss Franc (CHF), Danish Krone (DKK), Euro (EUR),
British Pound (GBP), Hong Kong Dollar (HKD), Japanese Yen (JPY), Norwegian Krone (NOK), New Zealand
Dollar (NZD), Swedish Krona (SEK).
Please, call us: 1-206-8555795 or e-mail us with your
phone number so we can supply you with the Bank routing information. Note: To use this payment method,
please add 10 USD to the amount of your payment. Please also indicate your invoice number to help us
locate your order quickly.
Please, make your payment to: Galina Krylova
Street address - Sovetskaya 120-204, City - Yoshkar-Ola, Russia
Phone: +78362430347
When you send the money transfer please email us
the following information: your First and Last Name, your Address, Money Transfer Control Number (MTCN),
City, State/Province, Country money sent from, amount in USD.
All information you provide marriage-4u.com with will be held in the strictest confidence. We do
not sell, trade or share information with any other company, organization or individual.
marriage-4u.com do use the information they gather to communicate with their visitors
and customers, including sending annoucements regarding new products offered and special
promotions on its products and services.
When using our investigation services - all searches are confidential. The person searched
for is never contacted.
When you make the payment, your credit card, bank numbers are kept private and safe
and are never seen by us. You are protected 100% against unauthorized payments sent
from your account.
REFUND AND RETURN POLICY
If for any reason you wish to change or cancel your order, please notify us as soon as
possible. We are happy to accommodate requests for changes or cancellations as long as we
receive them before the order has been sent out on delivery or prepared for shipment.
Forty-eight hour advance notice is necessary to assure a cancellation or any changes to
your order. An order cannot be cancelled or changed after it has been sent out on delivery
or prepared for shipment. Absolutely no refunds , cancellations or alterations of the orders,
which are prepared for shipment or already shipped out.
In case an order has been cancelled 48 hours before the date of delivery we give you a
store credit for the amount you paid or payment will be credited back to your card or account
except 30 EUR cancellation fee. If an order has been cancelled later than 48 hours before
the delivery but not later than 24 hours before the date of delivery we keep 30% of the
order's total or 40 EUR (whichever is greater) and give you a store credit or credit back
your card for remaining amount.
Delivery date is the first date of delivery submitted by the customer when making
an order. If delivery has been postoned for any reason, the rescheduled date is not
considered as delivery date.
Store credits can be redeemed for any purchase in marriage-4u.com online store and
have no expiration date.
No refund will be given if an order has been cancelled later than 24 hours before the
date of delivery. Note: If the delivery couldn't be done because of incorrectly specified
recipient's address (and the correct phone number of the recipient wasn't given) or long
absence of the recepient, marriage-4u.com will keep 30% of the order total or 40 EUR,
whichever is greater. You will receive a store credit for the remaining amount.
In special cases such us two or more delivery attempts, remote location of the
recepient, high transportation expences, high cost of goods , the company may retain
more then 30% ( up to 100%) of the order's total. It's highly recommended to specify
the phone number of the recipient to avoid scam incidents and corresponding
expenses.
Please note that if an order has been already prepared and shipped to the delivery
address indicated by the customer, no refund is possible. If you suspect scam incident,
we recommend you to visit the scam check page.
Rerouting (readdressing) of the order to a different recepient is not permitted
because we spend labor and resources on each order. The non-delivered order has to
be canceled first and attempted delivery expences retained. The rest will be refunded
to your account or given as a store credit. A new order can be made independently
of the old order.
Redirection may be allowed as an exception if attempted delivery expenses have been
paid for the first order.
In case you wish to cancel the membership you purchased (3 months membership or
1 month recurring membership), please let us know within 5 days after you made the
order. If you decide to cancel your membership more then 5 days after the payment is made,
no refund is available.
When you purchase background check services at marriage-4u.com please mind that
the report is delivered within 7 business days after we get the order and all
the necessary initial information: correct postal address (city name, street name,
building and apartment number), phone number, e-mail address, photos and
full name (first, middle and last name) of the person.
Scamcheck reports can be delivered by a phone call, voice mail, e-mail message
within 24 hours after we receive the order and all the necessary initial information:
correct postal address (city name, street name, building and apartment number),
phone number, e-mail address, photos and full name (first, middle and last name)
of the person. Scamcheck orders are non-refundable.
